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Release notes, as they ship

Every release across the widget, the dashboard, and everything between. In plain language, the day it ships.

  1. October 2026

    NewImproved

    Latest

    Launch: portal, forms, a sharper inbox, and private analytics

    • Analytics gets a new dashboard and tighter privacy defaults: collection needs analytics enabled on the project and consent from your page.
    • Feedback portal: visitors can follow posts and opt in to email updates, plus a public changelog, portal settings, and duplicate suggestions while someone writes a post.
    • Forms: start from a template, run NPS surveys, and read the results in the dashboard.
    • Live chat: internal notes, saved replies, snooze, and email follow-ups for visitors who tick “Email me replies if I leave this page”.
    • Inbox: keyboard shortcuts, bulk actions, and quick filters.
    • Automations: a new rule builder.
    • Agent: run details for every Agent Fix.
    • Guided connections for Slack, Linear, Jira, and GitHub: authorize, then pick a channel, team, site, or repository. No keys to paste.
    • Clearer workspace and project settings.
    • Visitor-facing AI is fail-closed: live chat AI replies and transcription of visitor media run only when the project's audience is confirmed as business users aged 18+ and the deployment enables visitor AI. AI your team uses in the dashboard is unaffected.

  2. June 2026

    NewImproved

    Widget 2.0: tabbed panel, live chat, and brand theming

    • Completely redesigned embed widget with Home, Messages, and Feedback tabs.
    • Live chat (Pro): visitors message your team from the widget, with typing indicators, read receipts, ratings, and AI-drafted replies for your team.
    • New Appearance settings: brand color, corner position, and launcher label, configured in the dashboard with no redeploy needed.
    • Light, dark, and auto themes that follow each visitor's OS preference.
    • Hardened iframe isolation: host-page CSS can't break the widget, and the widget never touches your styles.
    • Faster SPA navigation detection with zero per-mutation cost on busy pages.

  3. May 2026

    New

    Live chat inbox, automations, and integrations

    • Agent-side live chat inbox in the dashboard with assignment, resolution, and conversation ratings.
    • Automation rules: route threads by environment, priority, type, or page, and notify Slack or email.
    • Outbound issue and alert delivery for Linear, Jira, GitHub, Slack, and webhooks.

  4. May 2026

    NewImproved

    AI triage and reporting

    • AI summaries, sentiment, and suggested assignments on incoming threads.
    • Analytics (Pro): visitors, page views, devices, custom events, and conversions.
    • Console errors, network failures, and performance metrics captured with every annotation.

  5. April 2026

    New

    Early access opens

    • Pin-anywhere annotation widget with screenshots, screen recording, and element inspection.
    • Projects, environments with hostname allowlists, public feedback links, and team workspaces.
    • Per-seat Pro plan with a free tier.

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